Refund Policy

Last updated: Mar 26, 2026

At VY Groups, we strive to ensure complete customer satisfaction with our services. This Refund Policy outlines the terms and conditions under which we offer refunds for our products and services.

Please read this policy carefully before making a purchase, as it will help you understand your rights and our obligations regarding refunds.

Overview

Menu Studio offers digital products and services related to menu creation and management. Due to the nature of digital products, we have specific refund policies in place to protect both our customers and our business.

Refund Eligibility

Digital Subscriptions, subscription-based services:

• You may request a full refund within 14 days of your initial subscription purchase

• After 14 days, refunds are provided on a pro-rated basis for the unused portion of your subscription

• To be eligible for a refund, you must not have utilized our services extensively (created more than 3 menus or exported more than 2 menus)

One-Time Purchases

For one-time purchases such as premium templates or custom designs:

• Refund requests must be made within 7 days of purchase

• No refunds are provided if the digital product has been downloaded, customized, or used in any way

• If the product is defective or doesn't match the description, we will either provide a replacement or issue a full refund

Non-Refundable Items

The following are not eligible for refunds:

• Custom development services after work has commenced

• Services that have been fully rendered or utilized

• Subscription fees after the initial 14-day period if services have been substantially used

• Any purchases made during promotional or discounted periods (unless otherwise specified)

Refund Process

To request a refund, please contact our support team at support@vygroups.com with your purchase details and reason for requesting a refund.

Steps to Request a Refund

1. Send an email to our support address with the subject "Refund Request"

2. Include your full name, email address associated with your account, and order details

3. Explain the reason for your refund request

4. Our team will review your request and respond within 3-5 business days

5. If approved, refunds will be processed to your original payment method within 7-10 business days

Refund Processing Time

Once your refund is approved, the processing time may vary depending on your payment method:

Payment MethodRefund Processing TimeCredit/Debit Cards5-10 business daysPayPal3-5 business daysBank Transfer7-14 business daysOther Payment GatewaysVaries by provider

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from using our services:

• Contact our support team for assistance before requesting a refund

• We will make every effort to resolve the issue promptly

• If we cannot resolve the issue within a reasonable time, we will offer a refund or service credit

Duplicate Charges

In case of duplicate charges or billing errors:

• Contact us immediately with details of the duplicate charge

• We will investigate and process a refund for the duplicate amount within 3 business days

Cancellation Policy

You may cancel your subscription at any time:

• Subscription cancellations take effect at the end of your current billing cycle

• No prorated refunds are provided for partial months of service

• To cancel, go to your account settings or contact our support team

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We will make efforts to notify users of significant changes.